Thank you for shopping at Mobomark.com.
We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, you may return the item(s) within 15 days of receipt for a refund or exchange, subject to the following conditions:
- Eligibility:
- To be eligible for a return, the item(s) must be unused, in the same condition as received, and in the original packaging.
- Certain products, such as personalized items or perishable goods, may not be eligible for return. Please check the product description for details.
- Return Process:
- To initiate a return, please contact our customer service team at contact@mobomark.com to request a return authorization (RA) number.
- Once you receive the RA number, securely package the item(s) and include the RA number on the return label.
- Ship the item(s) back to us using a trackable shipping method. Return shipping costs are the responsibility of the customer, unless the return is due to a defective or incorrect item.
- Refunds:
- Once we receive and inspect the returned item(s), we will process your refund within [number] business days.
- Refunds will be issued to the original method of payment. Please note that it may take some time for the refund to appear in your account, depending on your bank or credit card provider.
- Exchanges:
- If you would like to exchange an item for a different size, color, or style, please indicate your preference when requesting the return authorization. Exchanges are subject to product availability.
- Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at contact@mobomark.com. We will arrange for a replacement or refund, including return shipping costs.
- Exceptions:
- Mobomark.com reserves the right to refuse returns that do not meet the above conditions or that are received after the specified return period.
If you have any questions or concerns about our Return Policy, please contact us at contact@mobomark.com.
